๐Contact support
We consider user experience one of the essential pillars of our project. Our customer support will answer all of your game-related questions and will provide technical assistance if necessary
If any issues arise, feel free to contact our support team via:
the "Support" button in the app Settings
a form opened by shaking your device
using the button in the bottom right corner here (Intercom)
email โ contact@iguverse.com
The options are written in the order of convenience. Please, use the first 2 variants if possible.
We might need you to provide some personal data to be able to resolve your issue, mainly app/device technical data.
For swift and high-quality assistance, you should specify the following data in your enquiry:
App/device technical data
Detailed overview of the issue
If possible, media content that helps identify the issue (screenshots/videos)
When contacting support in the app, all the app/device data will be fetched automatically, so you do not need to type it yourself.
DO NOT REMOVE AUTOMATICALLY COLLECTED APP/DEVICE DATA
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