IguVerse Knowledgebase
  • ๐ŸฆŽAbout IguVerse
  • ๐Ÿ“–Whitepaper
  • ๐Ÿ’ฑLanguages
    • ะ ัƒััะบะธะน
  • โœ๏ธGETTING STARTED
    • ๐Ÿ“ฒHow to download
    • ๐Ÿ—’๏ธHow to create an account
  • ๐ŸŽฎHow to play
    • ๐Ÿˆโ€โฌ›Virtual pets explained
    • ๐Ÿค–Creating your virtual pet
    • โซRank, Level, XP and Age
  • โš™๏ธGame mechanics
    • ๐Ÿ•น๏ธThe game modes
    • ๐Ÿ“ฃSocialize-to-earn
      • โ€ผ๏ธAccount requirements
      • โš ๏ธPet ID requirements
      • ๐Ÿ›‘Account/NFT content policy
    • ๐Ÿ‘ŸMove-to-earn
    • ๐Ÿฅ‘Play-to-earn
    • ๐Ÿคผโ€โ™€๏ธPvP Games
    • โ™ฅ๏ธCharity donation system
    • ๐Ÿ’ฒEnergy-reward conversion
    • ๐Ÿ…Leaderboard
  • ๐Ÿ–ผ๏ธThe Internal Marketplace
    • โ„ข๏ธIntroducing the IguVerse Marketplace
  • ๐Ÿ’ฐwallet
    • ๐Ÿช™Introducing the IguVerse wallet
    • ๐Ÿ“ฉDeposit
    • ๐ŸงWithdraw
    • ๐Ÿ“ˆTrade
  • ๐Ÿง‘โ€๐Ÿคโ€๐Ÿง‘Referral system
  • ๐Ÿ‘จโ€๐Ÿ’ปIguverse support
    • ๐Ÿ†˜Contact support
  • ๐Ÿ’ผMisc
    • ๐Ÿ‘€Links & Resources
    • ๐Ÿ“—Terms of Use
    • ๐Ÿ“•Privacy Policy
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  1. Iguverse support

Contact support

We consider user experience one of the essential pillars of our project. Our customer support will answer all of your game-related questions and will provide technical assistance if necessary

If any issues arise, feel free to contact our support team via:

  1. the "Support" button in the app Settings

  2. a form opened by shaking your device

  3. using the button in the bottom right corner here (Intercom)

  4. email โ€” contact@iguverse.com

The options are written in the order of convenience. Please, use the first 2 variants if possible.

We might need you to provide some personal data to be able to resolve your issue, mainly app/device technical data.

For swift and high-quality assistance, you should specify the following data in your enquiry:

  1. App/device technical data

  2. Detailed overview of the issue

  3. If possible, media content that helps identify the issue (screenshots/videos)

When contacting support in the app, all the app/device data will be fetched automatically, so you do not need to type it yourself.

DO NOT REMOVE AUTOMATICALLY COLLECTED APP/DEVICE DATA

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Last updated 2 years ago

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